FAQs | JEWEL CAFE Malaysia

AJEWEL CAFE accepts all items, even engraved rings. However the value can only be determined after our staff have appraised your item.

APlease check this website for a list of items that JEWEL CAFE is currently accepting, https://jewel-cafe.my/purchase/ If your item is not in the list, please drop us an email or ask our staff for more details.

AJEWEL CAFE mainly focus on purchasing of the following items; Jewelry, Branded Bags or Watches, iPhone/iPad, Luxury Items ( Tie, Accessories, Lighter and etc.), Cosmetics (Skin Care, Perfume, Lips stick and etc.) and many more. JEWEL CAFE welcomes any enquiries regarding item purchasing, please feel free to visit our stores or send us an EMAIL / LINE.

AJEWEL CAFE handles all our customer's information with extreme confidentiality. To allow our customers to feel at ease while trading with us is JEWEL CAFE's mission. Our company has a personal data protection policy (Privacy Policy). *For more details on our Privacy Policy, please visit the website stated below. http://jewel-cafe.my/privacy/

AJEWEL CAFE accepts items without any Certificate! However, items with Certificates will be worth more, so please make sure to bring it along for appraisal if you have one!。

AOf course! Just fill in your details on JEWEL CAFE's forms for remittance application, and the payment will go through immediately. *If it is outside of the bank's operating hours, you will be able to receive the payment on the next working day.

AYes. JEWEL CAFE will be unable to transfer the payment to a personal bank account if the acquisition is done via a company, so please ensure the Bank Account Name is the same as your Company Name. Please approach JEWEL CAFE or email us for more information of high valued items or large quantities of items. jewel-cafe-au2@crane-a.co.jp

AAt JEWEL CAFE, we are able to cancel the purchasing application for customers at no extra costs! All processing fees will be absorbed by JEWEL CAFE.

AIf your item is within repairable status, such as a watch with dead batteries, JEWEL CAFE will gladly accept them. However if your item is damaged beyond repair, JEWEL CAFE may be unable to accept them.With exception to precious metals or certain branded goods, JEWEL CAFE are unable to accept them by principle.

ABefore bringing your item for appraisal at JEWEL CAFE, do clean it, and bring it along with any original packaging, instruction manual, authenticity or warranty certificate that it came with. This will ensure the maximum appraisal value you can achieve at JEWEL CAFE! Our staff at JEWEL CAFE are able to request for a higher resell value based on the amount of items you bring in, so gather everything you have!

ADepending on the condition and category of item, JEWEL CAFE may be able to accept it, but we hope to seek your understanding if we are unable to accept it.

AAside from the original retail value of the item, the condition and popularity of the item will be taken into consideration when determining the appraised value.

AJEWEL CAFE does not accept imitation goods.

ANo! There will be no costs for appraisal, so please feel free to approach us!

AJEWEL CAFE has one modes of purchasing, [Store Based].*For more details, please access the relevant pages.

AYou may send a picture of your item to JEWEL CAFE via EMAIL / LINE to get an initial estimation value.*The final appraisal value may differ from the initial estimated value based on the actual condition of the item.

AFor [Store Based] acquisition, please present any form of identification. (Driving License, Passport, IC etc).

AAccording to the National Security Policy, it is a requirement to present identification upon acquisition. According to JEWEL CAFE's (Privacy Policy), we will keep all our customers' information strictly confidential, including all photocopies of personal data, afterwhich JEWEL CAFE will dispose of with extreme caution when no longer in use.

AYou will need to be at least at 21 years of age.

AAll processing fees are absorbed by JEWEL CAFE.

AJEWEL CAFE accepts items without them, however if you are able to present them, the appraised value may be higher.

AIt depends on the type of item, as well as condition.

AThere are a total of 16 stores in Malaysia. For more details on store location, please visit the website stated below.

https://jewel-cafe.my/shops/

AYou may choose to commerce via Bank Transfer.

AAll gold jewelry can be repurposed, so JEWEL CAFE accepts any jewelry even if the item is broken or cracked.

AIt may be vary depending on the holiday, if it requires an extended waiting time for appraisal, please make yourself comfortable at our resting area. Our staff at JEWEL CAFE will try our best to attend to you as fast as we can.

AOf course! JEWEL CAFE provides beverage for our customers awaiting appraisal results, you may also choose leave your item with us and return when the results are available.

AAt JEWEL CAFE, we try our best to provide a comfortable and enjoyable experience to our customers. With 2 stores in Penisular Malaysia.As a Japanese Company, JEWEL CAFE emphasizes on the best customer service we can provide to all customers. Professional appraisal services are also provided at no extra cost, and JEWEL CAFE also ensures the highest value we can attain for you.

ANo appointments are required!

A All our JEWEL CAFE stores are at easily accessible locations, close to parking lots as well as petrol stations for your convenience.

A Of course! We provide storage services, so you may leave your item in our care and collect it whenever it is convenient.  
※*If the item is not claimed within 3 months, the item will be disposed of at JEWEL CAFE's discretion.