{"id":717,"date":"2015-12-26T13:51:30","date_gmt":"2015-12-26T05:51:30","guid":{"rendered":"https:\/\/jewel-wp.web-test.pw\/?page_id=717"},"modified":"2022-07-08T09:01:55","modified_gmt":"2022-07-08T01:01:55","slug":"qa","status":"publish","type":"page","link":"https:\/\/jewel-cafe.my\/ms\/qa\/","title":{"rendered":"FAQS"},"content":{"rendered":"<div class=\"faq\">\n<div class=\"mv_s\"><img decoding=\"async\" src=\"https:\/\/jewel-cafe.my\/ms\/wp-content\/themes\/new_jewel_ms\/img\/faq\/mv.png\" alt=\"\u5e38\u898b\u554f\u984c\">\n<div>\n\nYou may find most frequently asked questions in the FAQ column.<br class=\"\">\n\nIf there are any further enquiries, send email to our Jewel Caf\u00e9 Email address, give our outlets a call, or Visit our stores for more information.\n\n<\/div>\n<\/div>\n<h3>Information on purchasing with JEWEL CAF\u00c9<\/h3>\n<div class=\"faq-pretty\">\n<ul>\n \t<li id=\"803\" class=\"faq-item\">\n<div id=\"803\" class=\"faq-question\">Does JEWEL CAF\u00c9 accept engraved items?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 accepts all items, even engraved rings. However the value can only be determined after our staff have appraised your item.<\/div><\/li>\n \t<li id=\"855\" class=\"faq-item\">\n<div id=\"855\" class=\"faq-question\">What brands or categories are accepted by JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">Please check this website for a list of items that JEWEL CAF\u00c9 is currently accepting, https:\/\/my.jewel-cafe.ippurchase\nIf your item is not in the list, please drop us an email or ask our staff for more details.<\/div><\/li>\n \t<li id=\"854\" class=\"faq-item\">\n<div id=\"854\" class=\"faq-question\">Does JEWEL CAF\u00c9 accept all items?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 mainly focus on purchasing of the following items; Jewelry, Branded Bags or Watches, iPhone\/iPad, Luxury Items ( Tie, Accessories, Lighter and etc.), Cosmetics (Skin Care, Perfume, Lips stick and etc.) and many more.\nJEWEL CAF\u00c9 welcomes any enquiries regarding item purchasing, please feel free to visit our stores or send us an EMAIL \/ LINE.<\/div><\/li>\n \t<li id=\"853\" class=\"faq-item\">\n<div id=\"853\" class=\"faq-question\">Will be my personal information by confidential?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 handles all our customer&#8217;s information with extreme confidentiality. To allow our customers to feel at ease while trading with us is JEWEL CAF\u00c9&#8217;s mission. Our company has a personal data protection policy (Privacy Policy).\n*For more details on our Privacy Policy, please visit the website stated below.\n<a href=\"https:\/\/my.jewel-cafe.jp\/privacy\/\">https:\/\/my.jewel-cafe.jp\/privacy\/<\/a><\/div><\/li>\n \t<li id=\"799\" class=\"faq-item\">\n<div id=\"799\" class=\"faq-question\">Does JEWEL CAF\u00c9 accept items without Warranty\/Authenticity Certificates?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 accepts items without any Certificate! However, items with Certificates will be worth more, so please make sure to bring it along for appraisal if you have one!\u3002<\/div><\/li>\n \t<li id=\"798\" class=\"faq-item\">\n<div id=\"798\" class=\"faq-question\">Is remittance a viable method for payment at JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">Of course! Just fill in your details on JEWEL CAF\u00c9&#8217;s forms for remittance application, and the payment will go through immediately.\n*If it is outside of the bank&#8217;s operating hours, you will be able to receive the payment on the next working day.<\/div><\/li>\n \t<li id=\"797\" class=\"faq-item\">\n<div id=\"797\" class=\"faq-question\">Can I use a Commercial Bank Account?<\/div>\n<div class=\"faq-answer\">Yes.\u3002\nJEWEL CAF\u00c9 will be unable to transfer the payment to a personal bank account if the acquisition is done via a company, so please ensure the Bank Account Name is the same as your Company Name.\nPlease approach JEWEL CAF\u00c9 or email us for more information of high valued items or large quantities of items.\n<a href=\"mailto:jewel-cafe-au2@crane-a.co.jp\">jewel-cafe-au2@crane-a.co.jp<\/a><\/div><\/li>\n \t<li id=\"796\" class=\"faq-item\">\n<div id=\"796\" class=\"faq-question\">Can I choose not to sell my item to JEWEL CAF\u00c9 after appraising it?<\/div>\n<div class=\"faq-answer\">At JEWEL CAF\u00c9, we are able to cancel the purchasing application for customers at no extra costs! All processing fees will be absorbed by JEWEL CAF\u00c9.<\/div><\/li>\n \t<li id=\"795\" class=\"faq-item\">\n<div id=\"795\" class=\"faq-question\">Does JEWEL CAF\u00c9 accept faulty\/damaged items?<\/div>\n<div class=\"faq-answer\">If your item is within repairable status, such as a watch with dead batteries, JEWEL CAF\u00c9 will gladly accept them.\nHowever if your item is damaged beyond repair, JEWEL CAF\u00c9 may&nbsp; be unable to accept them.With exception to precious metals or certain branded goods, JEWEL CAF\u00c9 are unable to accept them by principle.<\/div><\/li>\n \t<li id=\"794\" class=\"faq-item\">\n<div id=\"794\" class=\"faq-question\">How can I attain a higher appraisal value at JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">Before bringing your item for appraisal at JEWEL CAF\u00c9, do clean it, and bring it along with any original packaging, instruction manual, authenticity or warranty certificate that it came with. This will ensure the maximum appraisal value you can achieve at JEWEL CAF\u00c9!\nOur staff at JEWEL CAF\u00c9 are able to request for a higher resell value based on the amount of items you bring in, so gather everything you have!<\/div><\/li>\n \t<li id=\"852\" class=\"faq-item\">\n<div id=\"852\" class=\"faq-question\">Is it possible for JEWEL CAF\u00c9 to handle items not in the purchasing list?<\/div>\n<div class=\"faq-answer\">Depending on the condition and category of item, JEWEL CAF\u00c9 may be able to accept it, but we hope to seek your understanding if we are unable to accept it.<\/div><\/li>\n \t<li id=\"851\" class=\"faq-item\">\n<div id=\"851\" class=\"faq-question\">How are appraisal values determined at JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">Aside from the original retail value of the item, the condition and popularity of the item will be taken into consideration when determining the appraised value.<\/div><\/li>\n \t<li id=\"850\" class=\"faq-item\">\n<div id=\"850\" class=\"faq-question\">Any particular items that are not acceptable at JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 does not accept imitation goods.\u3002<\/div><\/li>\n<!--\n \t<li id=\"793\" class=\"faq-item\">\n<div id=\"793\" class=\"faq-question\">repeat of question 3, please see above.\nrepeat of question 3, please see above.<\/div><\/li>\n-->\n \t<li id=\"792\" class=\"faq-item\">\n<div id=\"792\" class=\"faq-question\">Are there any appraisal fees at JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">No! There will be no costs for appraisal, so please feel free to approach us!<\/div><\/li>\n \t<li id=\"791\" class=\"faq-item\">\n<div id=\"791\" class=\"faq-question\">What should I do to proceed evaluation with JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 has two modes of purchasing, [Store Based] and [Home Based]*For more details, please access the relevant pages.<\/div><\/li>\n \t<li id=\"790\" class=\"faq-item\">\n<div id=\"790\" class=\"faq-question\">Can I get an estimated value before appraising my item?<\/div>\n<div class=\"faq-answer\">You may send a picture of your item to JEWEL CAF\u00c9 via EMAIL \/ LINE to get an initial estimation value.*The final appraisal value may differ from the initial estimated value based on the actual condition of the item.<\/div><\/li>\n \t<li id=\"789\" class=\"faq-item\">\n<div id=\"789\" class=\"faq-question\">What should I do after my acquisition with JEWEL CAF\u00c9 has been confirmed?<\/div>\n<div class=\"faq-answer\">For [Store Based] acquisition, please present any form of identification. (Driving License, Passport, IC etc)For [Home Based] acquisition, please provide a photocopy of any form of identification. (Driving License, Passport, IC etc)<\/div><\/li>\n \t<li id=\"788\" class=\"faq-item\">\n<div id=\"788\" class=\"faq-question\">Why do I need to present\/provide any identification documents?<\/div>\n<div class=\"faq-answer\">According to the National Security Policy, it is a requirement to present identification upon acquisition.\nAccording to JEWEL CAF\u00c9&#8217;s (Privacy Policy), we will keep all our customers&#8217; information strictly confidential, including all photocopies of personal data, afterwhich JEWEL CAF\u00c9 will dispose of with extreme caution when no longer in use.<\/div><\/li>\n \t<li id=\"787\" class=\"faq-item\">\n<div id=\"787\" class=\"faq-question\">Is there an age limit for acquisitions?<\/div>\n<div class=\"faq-answer\">You will need to be at least at 21 years of age.<\/div><\/li>\n \t<li id=\"786\" class=\"faq-item\">\n<div id=\"786\" class=\"faq-question\">Will there be any processing fees?<\/div>\n<div class=\"faq-answer\">All processing fees are absorbed by JEWEL CAF\u00c9, including delivery charges for [Home Based] Acquisitions.<\/div><\/li>\n \t<li id=\"785\" class=\"faq-item\">\n<div id=\"785\" class=\"faq-question\">Does JEWEL CAF\u00c9 require the original package, instruction manual, authenticity or warranty certificates?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 accepts items without them, however if you are able to present them, the appraised value may be higher.<\/div><\/li>\n \t<li id=\"784\" class=\"faq-item\">\n<div id=\"784\" class=\"faq-question\">Will the prices for [Store Based] Acquisition be better than [Home Based] Acquisitions?<\/div>\n<div class=\"faq-answer\">The prices will be the same, so please do not hesitate to use whichever is more convenient for you.<\/div><\/li>\n \t<li id=\"783\" class=\"faq-item\">\n<div id=\"783\" class=\"faq-question\">How long does it take to appraise an item?<\/div>\n<div class=\"faq-answer\">It depends on the type of item, as well as condition.<\/div><\/li>\n<\/ul>\n<\/div>\n<h3>Information on [Store Based] Acquisition<\/h3>\n<div class=\"faq-pretty\">\n<ul>\n \t<li id=\"809\" class=\"faq-item\">\n<div id=\"809\" class=\"faq-question\">Where can I find JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">There are a total of 5 stores in Malaysia. For more details on store location, please visit the website stated below.<br class=\"\">\n<a href=\"https:\/\/jewel-cafe.my\/ms\/shops\/\">https:\/\/jewel-cafe.my\/ms\/shops\/<\/a><\/div><\/li>\n \t<li id=\"808\" class=\"faq-item\">\n<div id=\"808\" class=\"faq-question\">Are there any other forms of payment modes aside from cash?<\/div>\n<div class=\"faq-answer\">You may choose to commerce via Bank Transfer.<\/div><\/li>\n \t<li id=\"807\" class=\"faq-item\">\n<div id=\"807\" class=\"faq-question\">Does JEWEL CAF\u00c9 accept single earrings?<\/div>\n<div class=\"faq-answer\">All gold jewelry can be repurposed, so JEWEL CAF\u00c9 accepts any jewelry even if the item is broken or cracked.<\/div><\/li>\n \t<li id=\"806\" class=\"faq-item\">\n<div id=\"806\" class=\"faq-question\">Will there be a long waiting time during public holiday?<\/div>\n<div class=\"faq-answer\">It may be vary depending on the holiday, if it requires an extended waiting time for appraisal, please make yourself comfortable at our resting area. Our staff at JEWEL CAF\u00c9 will try our best to attend to you as fast as we can.<\/div><\/li>\n \t<li id=\"805\" class=\"faq-item\">\n<div id=\"805\" class=\"faq-question\">Can I leave my item at JEWEL CAF\u00c9 for appraisal?<\/div>\n<div class=\"faq-answer\">Of course! JEWEL CAF\u00c9 provides beverage for our customers awaiting appraisal results, you may also choose leave your item with us and return when the results are available.<\/div><\/li>\n \t<li id=\"804\" class=\"faq-item\">\n<div id=\"804\" class=\"faq-question\">Why should I choose JEWEL CAF\u00c9?<\/div>\n<div class=\"faq-answer\">At JEWEL CAF\u00c9, we try our best to provide a comfortable and enjoyable experience to our customers. With 2 stores in Penisular Malaysia.\nAs a Japanese Company, JEWEL CAF\u00c9 emphasizes on the best customer service we can provide to all customers. Professional appraisal services are also provided at no extra cost, and JEWEL CAF\u00c9 also ensures the highest value we can attain for you.<\/div><\/li>\n \t<li id=\"803\" class=\"faq-item\">\n<div id=\"803\" class=\"faq-question\">Do I need to make an appointment?<\/div>\n<div class=\"faq-answer\">No appointments are required!<\/div><\/li>\n \t<li id=\"801\" class=\"faq-item\">\n<div id=\"801\" class=\"faq-question\">Are there any parking lots?<\/div>\n<div class=\"faq-answer\">All our JEWEL CAF\u00c9 stores are at easily accessible locations, close to parking lots as well as petrol stations for your convenience.<\/div><\/li>\n \t<li id=\"802\" class=\"faq-item\">\n<div id=\"802\" class=\"faq-question\">I&#8217;m in a rush, so can I leave my items at JEWEL CAF\u00c9 and collect them  later?<\/div>\n<div class=\"faq-answer\">Of course! We provide storage services, so you may leave your item in our care and collect it whenever it is convenient.\n<p class=\"caution\">\u203b*If the item is not claimed within 3 months, the item will be disposed of at JEWEL CAF\u00c9&#8217;s discretion.<\/p>\n\n<\/div><\/li>\n<\/ul>\n<\/div>\n<h3>Information on [Home Based] Acquisition<\/h3>\n<div class=\"faq-pretty\">\n<ul>\n \t<li id=\"912\" class=\"faq-item\">\n<div id=\"912\" class=\"faq-question\">Is [Home Based] Acquisition applicable islandwide in Malaysia?<\/div>\n<div class=\"faq-answer\">Yes. You can apply for [Home Based] Acquisition from anywhere in Malaysia.<\/div><\/li>\n \t<li id=\"911\" class=\"faq-item\">\n<div id=\"911\" class=\"faq-question\">Will there be any processing fees?<\/div>\n<div class=\"faq-answer\">All processing fees are absorbed by JEWEL CAF\u00c9.<\/div><\/li>\n \t<li id=\"910\" class=\"faq-item\">\n<div id=\"910\" class=\"faq-question\">What are the documents required for the application of [Home Based] Acquisition?<\/div>\n<div class=\"faq-answer\">1. JEWEL CAF\u00c9&#8217;s [Home Based] Acquisition Application Form\n2. Goods Declaration Form\n3. Application Form for Delivery.<\/div><\/li>\n \t<li id=\"909\" class=\"faq-item\">\n<div id=\"909\" class=\"faq-question\">Is it possible for the payment to be made to a third party, different from the name on the Acquisition Application Form?<\/div>\n<div class=\"faq-answer\">Our sincere apologies for any inconvenience caused, but JEWEL CAF\u00c9 requires the name on the following stated to be of the same person.\n1. Acquisition Application Form\n2. Identification Documents (Driving License, Passport, IC etc)\n3. Receiver (Bank Account Name etc)<\/div><\/li>\n \t<li id=\"908\" class=\"faq-item\">\n<div id=\"908\" class=\"faq-question\">Can the underaged apply for [Home Based] Acquisition?<\/div>\n<div class=\"faq-answer\">Our sincere apologies for any inconvenience caused, but JEWEL CAF\u00c9 requires our applicants to be at the legal age of 18.<\/div><\/li>\n \t<li id=\"907\" class=\"faq-item\">\n<div id=\"907\" class=\"faq-question\">Which delivery company do you use and how does it work?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 uses ## Delivery Services, under normal circumstances you may appoint a Time\/Date for delivery, however if it is on a Public Holiday, please understand that due to higher traffic, you might be unable to get the requested time slot.<\/div><\/li>\n \t<li id=\"906\" class=\"faq-item\">\n<div id=\"906\" class=\"faq-question\">After a successful acquisition, when will I receive payment?<\/div>\n<div class=\"faq-answer\">The payment will be transferred to your Bank Account the next working day.<\/div><\/li>\n \t<li id=\"905\" class=\"faq-item\">\n<div id=\"905\" class=\"faq-question\">Can the purchased item be sent to another address?<\/div>\n<div class=\"faq-answer\">Yes.<\/div><\/li>\n \t<li id=\"904\" class=\"faq-item\">\n<div class=\"faq-answer\">Can I send the item to JEWEL CAF\u00c9 first, without any documents?<\/div>\n<div class=\"faq-answer\">To avoid misplacement of items as well as a smoother acquisition process, you should only send your item to JEWEL CAF\u00c9 after you have applied for an Acquisition, and the application has been approved.<\/div><\/li>\n \t<li id=\"900\" class=\"faq-item\">\n<div id=\"900\" class=\"faq-question\">Will there be any delivery fees?<\/div>\n<div class=\"faq-answer\">All delivery fees are absorbed by JEWEL CAF\u00c9.<\/div><\/li>\n \t<li id=\"901\" class=\"faq-item\">\n<div id=\"901\" class=\"faq-question\">Can I send items from different categories together for appraisal?<\/div>\n<div class=\"faq-answer\">Please do! Not only will that save time and hassle for both of you and JEWEL CAF\u00c9, you will also receive a cash rebate!<\/div><\/li>\n \t<li id=\"902\" class=\"faq-item\">\n<div id=\"902\" class=\"faq-question\">What about if I am not satisfied with the appraised value?<\/div>\n<div class=\"faq-answer\">JEWEL CAF\u00c9 will send the item back to you within 1 working day.<\/div><\/li>\n \t<li id=\"903\" class=\"faq-item\">\n<div id=\"903\" class=\"faq-question\">What about if I send multiple items together, but after appraisal I want some of them back?<\/div>\n<div class=\"faq-answer\">No problem, JEWEL CAF\u00c9 will provide Appraisal Details for each item, and we will send back the items that you requested within 1 working day.\u3002<\/div><\/li>\n<\/ul>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"You may find most frequently asked questions in the FAQ column. If there are any further enquiries, send email to our Jewel Caf\u00e9 Email address, give our outlets a call, or Visit our stores for more information. Information on purchasing with JEWEL CAF\u00c9 Does JEWEL CAF\u00c9 accept engraved items? JEWEL CAF\u00c9 accepts all items, even\u2026","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-qa.php","meta":[],"tags":[],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/pages\/717"}],"collection":[{"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/comments?post=717"}],"version-history":[{"count":34,"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/pages\/717\/revisions"}],"predecessor-version":[{"id":114500,"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/pages\/717\/revisions\/114500"}],"wp:attachment":[{"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/media?parent=717"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jewel-cafe.my\/ms\/wp-json\/wp\/v2\/tags?post=717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}